{"id":1254,"date":"2026-07-23T13:52:48","date_gmt":"2026-07-23T11:52:48","guid":{"rendered":"https:\/\/www.lavormaine.com\/general-terms-and-conditions-of-sale-and-use\/"},"modified":"2026-10-21T16:17:25","modified_gmt":"2026-10-21T14:17:25","slug":"general-terms-and-conditions-of-sale-and-use","status":"publish","type":"page","link":"https:\/\/www.lavormaine.com\/en\/general-terms-and-conditions-of-sale-and-use\/","title":{"rendered":"GENERAL TERMS AND CONDITIONS OF SALE AND USE"},"content":{"rendered":"\t\t
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GENERAL TERMS AND CONDITIONS OF SALE AND USE<\/h1>\n\t\t\n<\/div>\n
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LAST UPDATED: 07\/10\/2026
EFFECTIVE AS OF 07\/10\/2026<\/p>\n\t\t\n<\/div>\n

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GENERAL CONDITIONS OF SALE AND USE OF TICKETS ON MECHANICAL LIFTS<\/strong><\/h2>\n\t\t\t\t\t

THESE GENERAL TERMS AND CONDITIONS OF SALE AND USE OF TRANSPORT PASSES FOR SKI LIFTS, HEREINAFTER REFERRED TO AS THE \u201cGTCU\u201d, SHALL APPLY TO ALL TRANSPORT PASSES FOR SKI LIFTS GRANTING CUSTOMERS ACCESS TO THE SKI AREA AND THE EXCURSION SITE OPERATED BY THE OPERATOR.
SHOULD ANY PROVISION OF THESE GTCU BE FOUND TO BE MISSING OR INAPPLICABLE, IT SHALL BE DEEMED TO BE GOVERNED BY THE CUSTOMARY PRACTICES CURRENTLY APPLICABLE IN THE SKI-LIFT INDUSTRY AND TO COMPANIES HAVING THEIR REGISTERED OFFICE IN FRANCE.
THE APPLICABLE TERMS AND CONDITIONS ARE THOSE IN FORCE AS OF 17 NOVEMBER 2025 AND ARE AVAILABLE AT ANY TIME ON THE OPERATOR\u2019S WEBSITE. THEY SHALL PREVAIL OVER ANY OTHER VERSION AND OVER ANY OTHER TERMS AND CONDITIONS CONTAINED IN ANY OTHER DOCUMENT OR ANY OTHER CONFLICTING DOCUMENT.
THESE GTCU CONSTITUTE, IN ACCORDANCE WITH ARTICLE L.441-1 III OF THE FRENCH COMMERCIAL CODE, THE BASIS FOR COMMERCIAL NEGOTIATIONS BETWEEN THE PARTIES.
THE CUSTOMER ACKNOWLEDGES HAVING READ THESE GTCU AT THE TIME THE CONTRACT WAS ENTERED INTO AND HAVING ACCEPTED THEM WITHOUT RESERVATION.
IN ACCORDANCE WITH ARTICLE L.441-1 II OF THE FRENCH COMMERCIAL CODE, THESE GTCU SHALL SYSTEMATICALLY BE PROVIDED TO ANY CUSTOMER WHO REQUESTS THEM FROM THE OPERATOR.
IT IS THE CUSTOMER\u2019S RESPONSIBILITY TO OBTAIN INFORMATION ABOUT THE PASSES AND PRICES OFFERED AND TO SELECT THE ONE BEST SUITED TO THEIR NEEDS. THE OPERATOR SHALL NOT BE HELD LIABLE FOR THE CHOICE MADE BY THE CUSTOMER. <\/p>\n\t\t\n<\/div>\n

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GENERAL INFORMATION<\/strong><\/h2>\n\t\t\t\t\t

THE SOCI\u00c9T\u00c9 D\u2019EXPLOITATION TOURISTIQUE DE LA VORMAINE \u2013 GROUPE COMPAGNIE DU MONT-BLANC \u2013 OPERATES THE LA VORMAINE SKI AREA IN LE TOUR, 74400 CHAMONIX-MONT-BLANC, UNDER A PUBLIC SERVICE CONCESSION.
IT ALSO OPERATES THE BOSSONS GLACIER CHAIRLIFT, 74400 CHAMONIX, UNDER A MANAGEMENT AGREEMENT. BOTH FACILITIES ARE SERVED BY CABLE-OPERATED SKI LIFTS.

THE OPERATION OF SKI AREAS IN FRANCE IS GOVERNED BY THE MOUNTAIN ACT OF 9 JANUARY 1985, AS AMENDED BY ACT NO. 2016-1888 OF 28 DECEMBER 2016.

SARL S.E.T. VORMAINE
AU CAPITAL DE 40 963,00\u20ac
35, PLACE DE LA MER DE GLACE
74400 CHAMONIX-France

N\u00b0SIRET 331 444 422 00058

NAF : 4939C

N\u00b0RCS ANNECY 331 444 422

VAT REGISTRATION NUMBER: FR52 331 444 422

N\u00b0 ORIAS : 22005675

CUSTOMER ASSISTANCE :
CUSTOMER SERVICE DESK (ALL ENQUIRIES, COMPLAINTS, SUGGESTIONS AND EXPRESSIONS OF THANKS) : +33 (0)9 79 51 73 67 \/ LAVORMAINE@ORANGE.FR, OR VIA THE WEBSITE WWW.LAVORMAINE.COM UNDER THE \u201c CONTACT \u201d SECTION.

THE COMPANY HOLDS PROFESSIONAL CIVIL LIABILITY INSURANCE UNDER THE CONDITIONS STIPULATED IN ARTICLE L220-1 OF THE FRENCH INSURANCE CODE, PROVIDED BY AXA FRANCE IARD, POLICY NO. 37476040383987, 543 RUE JOSEPH VALLOT, 74400 CHAMONIX-MONT-BLANC.

II) GENERAL TERMS AND CONDITIONS OF SALE AND USE OF CABLE-LIFT TICKETS AND PASSES
THESE GENERAL TERMS AND CONDITIONS OF SALE AND USE OF CABLE-LIFT TICKETS AND PASSES, HEREINAFTER REFERRED TO AS THE \u201cGTCSU\u201d, APPLY TO ALL TICKETS AND PASSES FOR CABLE-OPERATED SKI LIFTS THAT GRANT CUSTOMERS ACCESS TO THE SKI AREA AND EXCURSION SITE OPERATED BY THE OPERATOR.

SHOULD ANY PROVISION OF THESE GTCSU BE FOUND TO BE MISSING, IT SHALL BE DEEMED TO BE GOVERNED BY THE PRACTICES IN FORCE IN THE CABLE-LIFT INDUSTRY AND APPLICABLE TO COMPANIES WHOSE REGISTERED OFFICE IS IN FRANCE.

THE APPLICABLE TERMS ARE THOSE IN FORCE AS OF 7 OCTOBER 2026. THEY ARE AVAILABLE AT ANY TIME ON THE OPERATOR\u2019S WEBSITE AND SHALL PREVAIL OVER ANY OTHER VERSION, ANY OTHER TERMS CONTAINED IN ANY OTHER DOCUMENT, OR ANY CONFLICTING DOCUMENT.

IN ACCORDANCE WITH ARTICLE L441-1 III OF THE FRENCH COMMERCIAL CODE, THESE GTCSU CONSTITUTE THE BASIS FOR COMMERCIAL NEGOTIATIONS BETWEEN THE PARTIES.
THE CUSTOMER ACKNOWLEDGES HAVING READ AND ACCEPTED THESE GTCSU WITHOUT RESERVATION AT THE TIME OF ENTERING INTO THE CONTRACT.
IN ACCORDANCE WITH ARTICLE L441-1 II OF THE FRENCH COMMERCIAL CODE, THESE GTCSU SHALL SYSTEMATICALLY BE PROVIDED BY THE OPERATOR TO ANY CUSTOMER WHO REQUESTS THEM.
THE CUSTOMER IS RESPONSIBLE FOR OBTAINING INFORMATION ABOUT THE TICKETS AND PRICES AVAILABLE AND SELECTING THE MOST SUITABLE OPTION. THE OPERATOR CANNOT BE HELD LIABLE FOR THE CUSTOMER\u2019S CHOICE. <\/p>\n\t\t\n<\/div>\n

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1) DEFINITIONS<\/strong><\/h2>\n\t\t\t\t\t

A) \u201cOPERATOR\u201d   MEANS THE SOCI\u00c9T\u00c9 D\u2019EXPLOITATION TOURISTIQUE DE LA VORMAINE.
B) \u201cCUSTOMER\u201d  MEANS THE USER OF THE CABLE LIFTS WHO HOLDS A TICKET OR PASS PURCHASED FROM THE OPERATOR.
C) \u00ab \u201cSKI AREA\u201d MEANS THE LA VORMAINE SKI AREA, ACCESSIBLE TO THE CUSTOMER ACCORDING TO THE CATEGORY OF TICKET OR PASS PURCHASED.
D) \u00ab EXCURSION SITE\u201d  MEANS THE BOSSONS GLACIER CHAIRLIFT.
E) \u201cCABLE LIFTS\u201d  MEANS THE CABLE-OPERATED LIFTS SERVING THE SKI AREA AND THE EXCURSION SITE.
F) \u00ab TICKET\u201d MEANS THE TRANSPORT TICKET OR PASS SOLD TO THE CUSTOMER BY THE OPERATOR AT THE OPERATOR\u2019S OFFICIAL TICKET OFFICES, GRANTING ACCESS, ACCORDING TO ITS CATEGORY, TO THE CABLE LIFTS SERVING THE SKI AREA, HEREINAFTER REFERRED TO AS A \u201c PASS \u201d, AND\/OR TO THE EXCURSION SITE, HEREINAFTER REFERRED TO AS A \u201c SINGLE TICKET \u201d.
G) \u201cPASS\u201d   MEANS THE TRANSPORT TICKET OR PASS SOLD TO THE CUSTOMER BY THE OPERATOR AT THE OPERATOR\u2019S OFFICIAL TICKET OFFICES, GRANTING ACCESS TO THE CABLE LIFTS SERVING THE SKI AREA AND EXCURSION SITE, ACCORDING TO THE PASS\u2019S VALIDITY ZONE AND THROUGHOUT ITS PERIOD OF VALIDITY. <\/p>\n\t\t\n<\/div>\n

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2) PASSES<\/strong><\/h2>\n\t\t\t\t\t

2.1) DEFINITION<\/h3>\n\t\t\t\t\t


THE TICKETS AND PASSES OFFERED FOR SALE COMPRISE CABLE-LIFT PASSES AND SINGLE EXCURSION TICKETS. THEY GRANT ACCESS, WITHOUT ANY PRIORITY OF ANY KIND, DURING THEIR PERIOD OF VALIDITY AND SUBJECT TO THE TERMS AND CONDITIONS SET OUT BELOW, TO ALL OR PART OF THE SKI AREA AND EXCURSION SITE OPERATED BY THE OPERATOR.

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2.2) CONTACTLESS KEY CARD<\/h3>\n\t\t\t\t\t

 MPORTANT : THE OPERATOR HAS MODIFIED THE HANDS-FREE PASS SYSTEM AS OF 9 OCTOBER 2025, UNDER THE FOLLOWING TERMS AND CONDITIONS :

HANDS-FREE PASS CARDS ARE NOT SUBJECT TO A DEPOSIT AND ARE NOT ELIGIBLE FOR ANY REFUND FROM THE OPERATOR.
THE HANDS-FREE PASS CARD MUST BE PURCHASED BY THE CUSTOMER FROM THE OPERATOR. THE CUSTOMER BECOMES ITS SOLE OWNER. THE CARD COSTS \u20ac3, PAYABLE IN ADDITION TO THE PRICE OF THE TICKET OR PASS FOR WHICH IT SERVES AS THE CARRIER.
THE HANDS-FREE PASS CARD MAY BE REUSED BY THE CUSTOMER FOR AS LONG AS IT REMAINS COMPATIBLE WITH THE OPERATOR\u2019S TICKET ISSUING AND CONTROL SYSTEM. IF THE OPERATOR CHANGES OR ADAPTS ITS TICKET ISSUING AND CONTROL SYSTEM, THE CUSTOMER MUST PURCHASE A NEW HANDS-FREE PASS CARD FROM THE OPERATOR. THE OPERATOR SHALL NOT BE REQUIRED TO REFUND THE PRICE OF ANY HANDS-FREE PASS CARD THAT HAS BECOME INCOMPATIBLE WITH THE SYSTEM.

IF A HANDS-FREE PASS CARD MALFUNCTIONS DURING NORMAL USE BY THE CUSTOMER, THE OPERATOR MAY ISSUE A REPLACEMENT CARD.

TO ENSURE SMOOTH PASSAGE THROUGH THE ACCESS CONTROL GATES, THE HANDS-FREE PASS CARD MUST BE WORN ON THE LEFT-HAND SIDE AND PREFERABLY KEPT AWAY FROM MOBILE PHONES, KEYS AND ANY PACKAGING MADE WHOLLY OR PARTLY OF ALUMINIUM.

HOWEVER, ANY HANDS-FREE PASS CARD THAT HAS BEEN BENT, PIERCED, BROKEN OR RENDERED UNUSABLE BY THE CUSTOMER IN ANY WAY CANNOT BE REPLACED BY THE OPERATOR.
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2.3) DISCOUNTED FARES<\/h3>\n\t\t\t\t\t

TICKETS AND PASSES MAY BE OFFERED IN THE FOLLOWING AGE CATEGORIES:
TODDLERS: 0\u20134 YEARS
CHILDREN AND YOUNG PEOPLE: 5\u201314 YEARS
ADULTS: 15\u201364 YEARS
SENIORS: 65\u201379 YEARS
VETERANS: 80 YEARS AND OVER
FOR ANY TICKET OR PASS OTHER THAN A \u201c FULL-PRICE ADULT \u201d TICKET OR PASS, ELIGIBILITY FOR A DISCOUNTED RATE IS SUBJECT TO THE MANDATORY PRESENTATION, AT THE TIME OF PURCHASE, OF AN IDENTITY DOCUMENT SHOWING THE CUSTOMER\u2019S DATE OF BIRTH FOR AGE-RELATED DISCOUNTS, OR APPROPRIATE SUPPORTING DOCUMENTATION FOR ANY OTHER TYPE OF DISCOUNT. SUCH DOCUMENTATION MAY BE REQUESTED DURING TICKET INSPECTIONS.
PHOTOCOPIES OF SUPPORTING DOCUMENTS WILL NOT BE ACCEPTED.
THE CUSTOMER\u2019S AGE SHALL BE DETERMINED AS OF THE FIRST DAY OF VALIDITY OF THE TICKET OR PASS CONCERNED.
NO DISCOUNT WILL BE GRANTED AFTER THE TICKET OR PASS HAS BEEN PURCHASED.
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2.4) TICKETS AND PASSES FOR PEOPLE WITH DISABILITIES AND THEIR COMPANIONS<\/h3>\n\t\t\t\t\t

PEOPLE WITH DISABILITIES AND THEIR COMPANIONS, LIMITED TO ONE COMPANION PER ELIGIBLE BENEFICIARY, ARE ENTITLED TO A DISCOUNT ON THE PRICE OF A SINGLE ASCENT, A RETURN JOURNEY, A FOUR-HOUR PASS AND A DAY PASS.
THE DISCOUNT IS GRANTED ONLY UPON PRESENTATION AT THE POINT OF SALE OF A VALID FRENCH MOBILITY INCLUSION CARD (CARTE MOBILIT\u00c9 INCLUSION \u2013 CMI) BEARING THE \u201cDISABILITY\u201d OR \u201cPRIORITY\u201d DESIGNATION, OR AN OFFICIAL DISABILITY CERTIFICATE ISSUED ABROAD.
CMI PARKING CARDS, CERTIFICATES RECOGNISING THE STATUS OF A DISABLED WORKER (RQTH) AND CARDS FOR DISABLED SELF-EMPLOYED WORKERS (TIH) ARE NOT ACCEPTED.
FOREIGN DISABILITY CARDS MUST CLEARLY IDENTIFY THE BENEFICIARY\u2019S DISABILITY STATUS, NOTABLY THROUGH AN EXPLICIT DISABILITY DESIGNATION OR THE PRESENCE OF THE INTERNATIONAL SYMBOL OF ACCESS (ISA), AND MUST DISPLAY THE BENEFICIARY\u2019S FIRST AND LAST NAMES. EUROPEAN AND INTERNATIONAL PARKING CARDS ARE NOT ACCEPTED.
THE BENEFICIARY\u2019S TICKET OR PASS AND THE COMPANION\u2019S TICKET OR PASS MUST BE PURCHASED TOGETHER AND USED SIMULTANEOUSLY.
THIS TICKET OR PASS IS VALID ONLY FOR THE DAY CONCERNED AND MAY NOT BE USED INDEPENDENTLY OF THE BENEFICIARY. IT IS ISSUED IN THE BENEFICIARY\u2019S NAME.
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2.5) CARRYING THE TICKET OR PASS AND PHOTOGRAPH REQUIREMENTS<\/h3>\n\t\t\t\t\t

TICKET AND PASS HOLDERS MUST CARRY THEIR TICKET OR PASS IN ONE OF THEIR CLOTHING POCKETS, EXCLUDING HATS, GLOVES AND SIMILAR ITEMS.

A \u201c MULTI-DAY STAY \u201d PASS VALID FOR TWO OR MORE DAYS SHALL ONLY BE VALID IF ACCOMPANIED BY A RECENT PHOTOGRAPH OF THE CUSTOMER, TAKEN FACE-ON, WITHOUT SUNGLASSES OR HEADWEAR. THE PHOTOGRAPH MUST BE TAKEN AT THE OPERATOR\u2019S POINT OF SALE WHEN THE TICKET OR PASS IS PURCHASED.
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2.6) TICKET AND PASS CATEGORIES<\/h3>\n\t\t\t\t\t

1. CATEGORIES OF TICKETS AND PASSES OFFERED FOR SALE BY THE OPERATOR:
A) PASSES :
PASSES ARE AVAILABLE IN THREE DURATION CATEGORIES:
4 HOURS
ONE DAY
MULTI-DAY STAYS OF TWO TO SIX CONSECUTIVE DAYS
B) SINGLE TICKETS:
SINGLE-USE ONE-WAY OR RETURN TICKETS.
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2.7) PROOF OF PURCHASE<\/h3>\n\t\t\t\t\t

EVERY TICKET OR PASS ISSUED SHALL BE ACCOMPANIED BY PROOF OF PURCHASE STATING, IN PARTICULAR, THE TYPE OF TICKET OR PASS, ITS VALIDITY DATE AND ITS UNIQUE IDENTIFICATION NUMBER.
THIS PROOF OF PURCHASE MUST BE KEPT SAFELY AND PRESENTED IN THE EVENT OF ANY COMPLAINT OR CLAIM.
AT THE CUSTOMER\u2019S REQUEST, THE OPERATOR SHALL ISSUE PROOF OF PURCHASE SHOWING, FOR A SINGLE TRANSACTION, THE NUMBER OF PRODUCTS PURCHASED, THE TOTAL TRANSACTION AMOUNT EXCLUDING VAT AND THE AMOUNT OF VAT.<\/p>\n\t\t\n<\/div>\n

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3) CHANGE OF VALIDITY ZONE (\u201cUPGRADE\u201d)  <\/strong><\/h2>\n\t\t\t\t\t

FOR ONE-DAY PASSES IN THE YOUTH, ADULT AND SENIOR CATEGORIES, IT IS POSSIBLE TO UPGRADE TO A HIGHER PASS CATEGORY AT ANY TIME DURING THE PASS\u2019S PERIOD OF VALIDITY, PROVIDED THAT A PASS OF THE SAME DURATION IS AVAILABLE IN THE HIGHER CATEGORY. THIS OPTION APPLIES EXCLUSIVELY TO THE TOUR-BALME SKI AREA.

IT IS ALSO POSSIBLE TO UPGRADE THE OPERATOR\u2019S MULTI-DAY PASSES FOR ADULTS, YOUTHS AND SENIORS, BUT ONLY ON A DAY-BY-DAY BASIS AND EXCLUSIVELY WITHIN THE TOUR-BALME SKI AREA.

THIS UPGRADE OPTION DOES NOT APPLY TO THE FAMILY PACK. EACH PASS MUST BE TREATED SEPARATELY.

THE APPLICABLE SUPPLEMENT WILL BE COMMUNICATED AT THE TOUR-BALME TICKET OFFICES.

NO EXTENSION OF A PASS SHALL BE ELIGIBLE FOR ANY SPECIAL RATE.
UPGRADES ARE NOT AVAILABLE FOR SINGLE-TICKET PRODUCTS.<\/p>\n\t\t\n<\/div>\n

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4) EXTENSION<\/strong><\/h2>\n\t\t\t\t\t

NO EXTENSION OF A PASS SHALL BE ELIGIBLE FOR ANY SPECIAL RATE.
AN EXTENSION FROM A 4-HOUR PASS TO A 1-DAY PASS IS AVAILABLE AT THE OPERATOR\u2019S TICKET OFFICES AND APPLIES EXCLUSIVELY TO PASSES ISSUED BY THE OPERATOR. THE PRICE OF THIS EXTENSION WILL BE PROVIDED AT THE OPERATOR\u2019S TICKET OFFICES. THIS EXTENSION DOES NOT APPLY TO THE FAMILY PACK (WHICH MUST BE SPLIT INTO INDIVIDUAL PASSES), AND NO SPECIAL RATE MAY BE APPLIED TO DISCOUNTED PASSES. <\/p>\n\t\t\n<\/div>\n

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5) STANDARD COMPENSATION IN THE EVENT OF INTERRUPTION OF SERVICE<\/strong><\/h2>\n\t\t\t\t\t

ONLY PASSES PURCHASED AND PAID FOR DIRECTLY BY THE CUSTOMER FROM THE OPERATOR MAY BE ELIGIBLE FOR COMPENSATION.
<\/p>\n\t\t\t\t\t

5.1) ADVERSE WEATHER CONDITIONS<\/h3>\n\t\t\t\t\t

(EXAMPLES : WIND, HAIL, BLACK ICE, ETC.)
IN THE EVENT OF A COMPLETE AND CONTINUOUS SHUTDOWN OF MORE THAN 75% OF THE CABLE LIFTS INCLUDED WITHIN THE OPERATOR\u2019S VALIDITY ZONE, FOR A PERIOD EXCEEDING HALF A DAY, CUSTOMERS HOLDING A MULTI-DAY PASS MAY CHOOSE, UPON SUBMISSION OF THE REQUIRED SUPPORTING DOCUMENTS< (PROOF OF PURCHASE ISSUED AT THE TIME OF PURCHASE AND A DULY COMPLETED REFUND REQUEST FORM) , TO RECEIVE:
EITHER AN EXTENSION BY ONE OR MORE DAYS, GRANTED AT THE END OF THE PASS\u2019S VALIDITY PERIOD.
OR A CREDIT FOR ONE OR MORE DAYS, GRANTED UPON WRITTEN REQUEST TO THE OPERATOR.
OR A DEFERRED REFUND, UPON SUBMISSION OF THE REQUIRED SUPPORTING DOCUMENTS, WITHIN TWO MONTHS . THE REFUND SHALL BE ISSUED WITHIN FOUR MONTHS OF RECEIPT OF THE SAID DOCUMENTS.
THE REFUND, CALCULATED AT THE END OF THE PASS\u2019S VALIDITY PERIOD, SHALL EQUAL THE DIFFERENCE BETWEEN THE PRICE PAID BY THE CUSTOMER AND THE VALUE OF THE DAYS ACTUALLY USED BY THE CUSTOMER.

THE PERCENTAGE OF CABLE LIFTS THAT ARE OPEN OR CLOSED IS CALCULATED AUTOMATICALLY USING THE \u201c OPEN LIFTS \u201d FILE. THIS FILE SHALL BE MADE AVAILABLE DAILY TO CUSTOMERS AT THE OPERATOR\u2019S CUSTOMER SERVICE DESK.

THE CUSTOMER SHALL NOT BE ENTITLED TO CLAIM ANY AMOUNT OR SERVICE EXCEEDING THIS STANDARD COMPENSATION.
<\/p>\n\t\t\t\t\t

5.2) CLOSURE FOR HEALTH REASONS BY ORDER OF THE PUBLIC AUTHORITIES, POWER CUTS, ETC.<\/h3>\n\t\t\t\t\t

IN THE EVENT OF THE COMPLETE CLOSURE OF THE EXCURSION SITE AND THE SKI AREA FOR PUBLIC HEALTH REASONS FOLLOWING A DECISION BY THE PUBLIC AUTHORITIES, POWER OUTAGES, ETC.

SINGLE TICKETS, 4-HOUR, 1-DAY OR MULTI-DAY PASSES (2 TO 6 CONSECUTIVE DAYS):
WE WILL REFUND UNUSED SINGLE TICKETS AND THE UNSKIABLE DAYS REMAINING ON PASSES VALID FOR 4 HOURS TO 6 CONSECUTIVE DAYS. THE REFUND WILL BE CALCULATED BASED ON THE OFFICIAL ANNOUNCED CLOSURE DATE OF OUR CABLE LIFTS.
THE REFUND IS SUBJECT TO THE SUBMISSION OF SUPPORTING DOCUMENTS (PROOF OF PURCHASE ISSUED AT THE TIME OF PURCHASE AND A DULY COMPLETED REFUND REQUEST FORM).
<\/p>\n\t\t\n<\/div>\n

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6) WEATHER CONDITIONS<\/strong><\/h2>\n\t\t\t\t\t

THE OPERATOR CANNOT BE HELD LIABLE FOR THE WEATHER CONDITIONS ENCOUNTERED WHILE A TICKET OR PASS IS BEING USED. EACH CUSTOMER IS RESPONSIBLE FOR CHECKING WEATHER AND VISIBILITY CONDITIONS USING ALL AVAILABLE SOURCES, INCLUDING TICKET OFFICE STAFF, HOSTS AND HOSTESSES, THE WEBSITE, REAL-TIME INFORMATION AND WEBCAMS PROVIDED BY PARTNER SITES.
WEATHER CONDITIONS CAN CHANGE VERY RAPIDLY IN THE HIGH MOUNTAINS.
<\/p>\n\t\t\n<\/div>\n

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7) LOSS, THEFT, FORGETTING OR DAMAGE TO A PASS<\/strong><\/h2>\n\t\t\t\t\t

ANY PASS THAT IS LOST, STOLEN, DAMAGED AND\/OR FORGOTTEN CANNOT UNDER ANY CIRCUMSTANCES BE REFUNDED.

FOUND SINGLE TICKETS AND  \"4-HOUR, 1-DAY AND MULTI-DAY\u201d PASSES ARE KEPT AT THE OPERATOR\u2019S MAIN TICKET OFFICE.

LOST, STOLEN, FORGOTTEN OR DAMAGED \u201c 1-DAY AND MULTI-DAY \u201d TICKETS AND PASSES MAY BE REPLACED SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS :
THE CUSTOMER MUST KNOW THE PASS\u2019S UNIQUE IDENTIFICATION NUMBER SO THAT ITS USE BY A THIRD PARTY CAN BE BLOCKED AND A REPLACEMENT PASS CAN BE ISSUED. THIS NUMBER APPEARS ON THE PROOF OF PURCHASE ISSUED AT THE TIME OF PURCHASE.
CUSTOMERS ARE STRONGLY ADVISED TO REQUEST THIS PROOF OF PURCHASE AT THE TIME OF THE TRANSACTION AND KEEP IT SAFE SO THAT THEY CAN PROVIDE EVIDENCE OF THEIR PURCHASE AT ANY TIME.
THE CUSTOMER MUST COMPLETE A LOSS DECLARATION FORM AND SUBMIT IT AT THE OPERATOR\u2019S TICKET OFFICE.
IF THE UNIQUE IDENTIFICATION NUMBER IS KNOWN, AS DESCRIBED ABOVE, A \u201c NEW PASS \u201d WILL BE ISSUED. THIS REPLACEMENT PASS WILL BE IDENTICAL TO THE ORIGINAL PASS IN ALL RESPECTS REGARDING ITS VALIDITY.
THE LOST, STOLEN OR DAMAGED PASS WILL BE BLOCKED IN OUR CONTROL SYSTEM.

REPLACEMENT PROCEDURE :
THE TICKET OFFICE STAFF MEMBER ISSUING THE \u201c NEW PASS \u201d WILL BLOCK THE LOST PASS TO PREVENT ITS USE BY A THIRD PARTY. THE \u201c NEW PASS \u201d WILL BE PROVIDED TO THE CUSTOMER NO EARLIER THAN 9:00 AM ON THE DAY FOLLOWING THE LOSS DECLARATION (WAITING PERIOD).
THE FIRST REPLACEMENT PASS IS ISSUED FREE OF CHARGE. FOR A SECOND LOSS AND ANY SUBSEQUENT LOSSES, THE REPLACEMENT PASS WILL BE ISSUED IMMEDIATELY UPON PAYMENT OF A FIXED FEE EACH TIME, CORRESPONDING TO ADMINISTRATIVE PROCESSING COSTS.
THIS FIXED FEE IS EQUIVALENT TO THE PRICE OF THE PASS EXTENSION AVAILABLE AT THE OPERATOR\u2019S TICKET OFFICES.
IN ALL CASES, THE CUSTOMER REMAINS RESPONSIBLE FOR PURCHASING A NEW HANDS-FREE PASS CARD.
<\/p>\n\t\t\n<\/div>\n

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8) FULL OR PARTIAL REFUND IN THE EVENT OF AN ACCIDENT, INJURY, ILLNESS OR DEATH<\/strong><\/h2>\n\t\t\t\t\t

\u201c 4-HOUR, 1-DAY AND MULTI-DAY \u201d PASSES OR \u201c SINGLE TICKETS \u201d
ANY TICKET OR PASS THAT HAS NOT BEEN USED OR HAS ONLY BEEN PARTIALLY USED SHALL NOT BE REFUNDED OR EXCHANGED, REGARDLESS OF THE REASON, INCLUDING ILLNESS, ACCIDENT, DEATH OR ANY OTHER PERSONAL CIRCUMSTANCE AFFECTING THE CUSTOMER, AND REGARDLESS OF THE TICKET\u2019S OR PASS\u2019S PERIOD OF VALIDITY.
SPECIFIC INSURANCE POLICIES MAY BE AVAILABLE TO COVER SUCH RISKS. FURTHER INFORMATION CAN BE OBTAINED FROM THE OPERATOR\u2019S TICKET OFFICES (FOR EXAMPLE, E-GLOO PROTECT DURING THE WINTER SEASON).
<\/p>\n\t\t\n<\/div>\n

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9) MODIFICATION OF A PURCHASE<\/strong><\/h2>\n\t\t\t\t\t

ANY REQUEST TO MODIFY AN ORDER MUST BE MADE DIRECTLY AT THE OPERATOR\u2019S TICKET OFFICE NO LATER THAN THE FIRST DAY OF USE AND BEFORE THE PASS HAS BEEN USED. NO PURCHASE MAY BE MODIFIED IF THE PASS OR TICKET HAS ALREADY BEEN USED, EVEN PARTIALLY.
<\/p>\n\t\t\n<\/div>\n

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10) CANCELLATION OF AN ORDER<\/strong><\/h2>\n\t\t\t\t\t

\u201c 4-HOUR, 1-DAY AND MULTI-DAY \u201d PASSES OR \u201c SINGLE TICKETS \u201d
ANY TICKET OR PASS THAT HAS NOT BEEN USED OR HAS ONLY BEEN PARTIALLY USED SHALL NOT BE REFUNDED OR EXCHANGED, REGARDLESS OF THE REASON, INCLUDING ILLNESS, ACCIDENT, DEATH OR ANY OTHER PERSONAL CIRCUMSTANCE AFFECTING THE CUSTOMER, AND REGARDLESS OF THE TICKET\u2019S OR PASS\u2019S PERIOD OF VALIDITY.
SPECIFIC INSURANCE POLICIES MAY BE AVAILABLE TO COVER SUCH RISKS. FURTHER INFORMATION CAN BE OBTAINED FROM THE OPERATOR\u2019S TICKET OFFICES (FOR EXAMPLE, E-GLOO PROTECT DURING THE WINTER SEASON). <\/p>\n\t\t\n<\/div>\n

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11) CLAIMS FOR STAINED CLOTHING<\/strong><\/h2>\n\t\t\t\t\t

ANY CLAIM BY A CUSTOMER REGARDING A STAINED GARMENT MUST BE SUBMITTED ON THE SAME DAY, EITHER AT THE OPERATOR\u2019S TICKET OFFICES OR VIA THE \u201cCONTACT\u201d SECTION OF THE OPERATOR\u2019S WEBSITE.
THE CUSTOMER MUST ATTACH A COPY OF THE TICKET OR PASS, THE PURCHASE INVOICE AND THE PROOF OF PURCHASE TO THE CLAIM. IF THESE DOCUMENTS ARE NOT PROVIDED AND THE STAINED GARMENT HAS NOT BEEN INSPECTED ON THE SAME DAY BY A DEPARTMENT MANAGER OR OPERATIONS MANAGER, THE CUSTOMER\u2019S CLAIM WILL BE DEEMED INADMISSIBLE.
THE CUSTOMER MUST :
REQUEST COMPENSATION FROM MANAGEMENT VIA THE WEBSITE : WWW.LAVORMAINE.COM UNDER THE \u201cCONTACT\u201d SECTION, OR BY EMAIL : LAVORMAINE@ORANGE.FR.
THE OPERATOR SHALL REMAIN ENTIRELY FREE TO DETERMINE THE TERMS OF COMPENSATION ACCORDING TO A \u201cDEPRECIATION PROCESS\u201d BASED ON THE AGE OF THE STAINED GARMENT. DETAILS OF THIS PROCESS ARE AVAILABLE FROM THE OPERATOR UPON REQUEST.
<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

12) USE OF PASSES<\/strong><\/h2>\n\t\t\t\t\t

12.1) EACH CUSTOMER IS RESPONSIBLE FOR OBTAINING INFORMATION ABOUT THE PASS CATEGORY BEST SUITED TO THEIR NEEDS.<\/h3>\n\t\t\t\t\t

EACH CUSTOMER IS RESPONSIBLE FOR FINDING OUT WHICH TICKET OR PASS CATEGORY BEST SUITS THEIR NEEDS.
A TICKET OR PASS MAY NOT BE LOANED, WHETHER FREE OF CHARGE OR FOR PAYMENT.
ANY TICKET OR PASS THAT HAS BEEN PARTIALLY USED MAY NOT BE REFUNDED, EXCHANGED OR REPLACED.<\/p>\n\t\t\t\t\t

12.2) SUBJECT TO LEGAL PROCEEDINGS<\/h3>\n\t\t\t\t\t

A SINGLE TICKET IS STRICTLY PERSONAL, NON-TRANSFERABLE AND MAY NOT BE PASSED ON TO ANOTHER PERSON DURING ITS PERIOD OF VALIDITY.
A PASS IS STRICTLY PERSONAL, NON-TRANSFERABLE AND MAY NOT BE PASSED ON TO ANOTHER PERSON DURING ITS PERIOD OF VALIDITY.
<\/p>\n\t\t\t\t\t

12.3) FAILURE TO HOLD A PASS OR IMPROPER OR UNAUTHORISED USE OF A PASS<\/h3>\n\t\t\t\t\t

AS A USER OF THE CABLE LIFTS, THE CUSTOMER MUST CARRY A VALID TICKET OR PASS AT ALL TIMES DURING EACH JOURNEY, FROM THE DEPARTURE AREA TO THE ARRIVAL AREA, SO THAT IT CAN BE PRESENTED UPON REQUEST TO ANY MEMBER OF THE OPERATOR\u2019S STAFF WHO IS ENTITLED TO ASK TO SEE IT.
FOR ANY TICKET OR PASS OTHER THAN A \u201c FULL-PRICE ADULT \u201d TICKET OR PASS, ELIGIBILITY FOR A DISCOUNTED RATE IS SUBJECT TO THE MANDATORY PRESENTATION, AT THE TIME OF PURCHASE, OF AN IDENTITY DOCUMENT SHOWING THE CUSTOMER\u2019S DATE OF BIRTH FOR AGE-RELATED DISCOUNTS, OR APPROPRIATE SUPPORTING DOCUMENTATION FOR ANY OTHER TYPE OF DISCOUNT. SUCH DOCUMENTATION MAY BE REQUESTED DURING TICKET INSPECTIONS.

ANY PERSON USING A CABLE LIFT PROVIDING ACCESS TO THE SKI AREA OR EXCURSION SITE OPERATED BY THE OPERATOR WITHOUT A VALID TICKET OR PASS, OR WITH A NON-COMPLIANT TICKET OR PASS, SHALL BE LIABLE TO THE PENALTIES AND COMPENSATION SET OUT BELOW. THE SAME SHALL APPLY IF A TICKET OR PASS HOLDER FAILS TO COMPLY WITH THE POLICE REGULATIONS DISPLAYED AT THE DEPARTURE POINTS OF THE CABLE LIFTS.

THE ABSENCE OF A TICKET OR PASS, OR THE IMPROPER OR UNAUTHORISED USE OF A TICKET OR PASS, AS ESTABLISHED BY AN AGENT OF THE OPERATOR, SHALL BE SUBJECT TO A FIXED PENALTY EQUAL TO FIVE TIMES THE PRICE OF A 1-DAY PASS AND, WHERE APPLICABLE, THE AMOUNT DUE FOR TRANSPORT (ARTICLE 529-4 OF THE FRENCH CODE OF CRIMINAL PROCEDURE), PLUS AN ADMINISTRATIVE FEE OF \u20ac50.00.

THE FALSIFICATION OF A PASS OR USE OF A FALSIFIED PASS MAY RESULT IN CRIMINAL PROCEEDINGS AS WELL AS THE PAYMENT OF DAMAGES.

N ALL THE ABOVE CASES, THE OPERATOR MAY DEACTIVATE THE TICKET OR PASS, AND THE INSPECTOR MAY CONFISCATE THE OFFENDING CUSTOMER\u2019S TICKET OR PASS FOR THE FOLLOWING PURPOSES:
TO PROVIDE EVIDENCE OF AN OFFENCE (FAILURE TO HOLD A VALID TICKET OR PASS) OR A CRIMINAL OFFENCE (FORGERY, FRAUD, ETC.) IN SUPPORT OF A COMPLAINT FILED WITH THE GENDARMERIE.
TO RETURN THE TICKET OR PASS TO ITS LEGITIMATE OWNER.
<\/p>\n\t\t\t\t\t

12.4) THE OPERATOR RESERVES THE RIGHT TO REFUSE ACCESS<\/h3>\n\t\t\t\t\t

THE OPERATOR RESERVES THE RIGHT TO REFUSE TO SELL A TRANSPORT TICKET OR PASS TO ANY CUSTOMER, OR TO REFUSE ITS USE, IF THE CUSTOMER\u2019S BEHAVIOUR (INCLUDING INTOXICATION, VIOLENT BEHAVIOUR, ETC.) POSES A DANGER TO THEMSELVES, OTHER USERS OF THE CABLE LIFTS, THE OPERATOR\u2019S STAFF AND\/OR THE OPERATOR\u2019S EQUIPMENT.
<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

13) SPECIAL PROVISIONS<\/strong><\/h2>\n\t\t\t\t\t

13.1) COMPLIANCE WITH HEALTH MEASURES AND REGULATIONS<\/h3>\n\t\t\t\t\t

THE OPERATOR HAS IMPLEMENTED AND CONTINUES TO IMPLEMENT SPECIFIC MEASURES TO COMPLY WITH REGULATORY PUBLIC HEALTH REQUIREMENTS AND COMMUNICATES THE CORRESPONDING HYGIENE MEASURES.
THE CUSTOMER MUST STRICTLY COMPLY WITH THESE REGULATORY REQUIREMENTS AND WITH THE HEALTH, HYGIENE AND SOCIAL-DISTANCING MEASURES KNOWN AS \u201c BARRIER MEASURES\u201d, WHICH MAY CHANGE DEPENDING ON THE PUBLIC HEALTH SITUATION, WHENEVER SUCH MEASURES ARE IN FORCE (VACCINATION PASS, BARRIER GESTURES).

IN THIS RESPECT, THE CUSTOMER UNDERTAKES TO COMPLY WITH ALL WRITTEN AND VERBAL INSTRUCTIONS, INCLUDING ANY ACCOMPANYING PICTOGRAMS, COMMUNICATED OR PROVIDED BY THE OPERATOR AND ITS STAFF BEFORE AND DURING THE CUSTOMER\u2019S PRESENCE ON THE SITE AND WHILE THE SERVICE IS BEING PROVIDED. FAILURE TO COMPLY MAY RESULT IN ACCESS TO THE CABLE LIFTS AND EXCURSION SITE BEING REFUSED.

TO MINIMISE CONTACT AS MUCH AS POSSIBLE, CUSTOMERS SHOULD GIVE PREFERENCE TO PAYMENT BY BANK CARD, PREFERABLY CONTACTLESS.
AS OF 1 AUGUST 2022, THE HEALTH PASS AND FACE MASKS ARE NO LONGER MANDATORY ON PUBLIC TRANSPORT IN FRANCE.

HOWEVER, WEARING A MASK REMAINS RECOMMENDED. CUSTOMERS OR GROUPS OF CUSTOMERS TRAVELLING TOGETHER SHOULD MAINTAIN THE GREATEST POSSIBLE DISTANCE FROM ONE ANOTHER AND COMPLY WITH BARRIER MEASURES AT ALL TIMES AND IN ALL CIRCUMSTANCES (NO HANDSHAKING, COUGHING INTO ONE\u2019S ELBOW, WASHING HANDS FREQUENTLY, AVOIDING TOUCHING ONE\u2019S FACE, BLOWING ONE\u2019S NOSE WITH A SINGLE-USE TISSUE AND DISPOSING OF IT, MAINTAINING A MINIMUM PHYSICAL DISTANCE OF ONE (1) METRE FROM OTHERS, ETC.).
THE OPERATOR STRONGLY ADVISES ANY CUSTOMER EXPERIENCING SYMPTOMS OF COVID-19 INFECTION (COUGH, FEVER, ETC.) NOT TO USE THE SKI LIFTS OR VISIT THE EXCURSION SITE.
<\/p>\n\t\t\t\t\t

13.2) ENERGY RESTRICTION MEASURES<\/h3>\n\t\t\t\t\t

IN THE CONTEXT OF THE ENERGY CRISIS, THE AUTHORITIES MAY IMPOSE ENERGY-RESTRICTION MEASURES THAT COULD AFFECT SKI-LIFT TRANSPORT SERVICES AND THE SERVICES PROVIDED BY THE SKI AREA AND EXCURSION SITE.
WHERE APPLICABLE, THE OPERATOR UNDERTAKES TO INFORM ITS CUSTOMERS AS SOON AS POSSIBLE AFTER RECEIVING INFORMATION FROM ENERGY SUPPLIERS REGARDING THE ANTICIPATED IMPACT ON THE SKI LIFTS, EXCURSION SITE AND SKI AREA.
IN SUCH CIRCUMSTANCES, THE PROVISIONS OF ARTICLE 5, \u201cSTANDARD COMPENSATION IN THE EVENT OF INTERRUPTION OF SERVICE,\u201d SHALL APPLY.
<\/p>\n\t\t\t\t\t

13.3) NO-SMOKING POLICY<\/h3>\n\t\t\t\t\t

DECREE NO. 2025-582 OF 27 JUNE 2025 EXTENDED THE SMOKING BAN TO NEW OUTDOOR AREAS IN ORDER TO STRENGTHEN THE PROTECTION OF PUBLIC HEALTH AND THE ENVIRONMENT. THIS MEASURE, INCLUDED IN THE \u201c GENERATION WITHOUT TOBACCO \u201d PLAN, SPECIFICALLY TARGETS SPORTS FACILITIES AND PLACES FREQUENTED BY YOUNG PEOPLE.

SINCE 1 JULY 2025, SMOKE-FREE AREAS HAVE INCLUDED ALL TYPES OF CABLE LIFTS, INCLUDING CHAIRLIFTS AND SKI LIFTS, QUEUES FOR CABLE LIFTS, AND SKI RUNS OPENED BY THE SLOPE MANAGEMENT SERVICE.

VAPING REMAINS PERMITTED OUTDOORS, INCLUDING ON SKI RUNS, IN QUEUES FOR CABLE LIFTS (WHERE THESE ARE UNCOVERED), AND ON CHAIRLIFTS.
VAPING IS PROHIBITED IN ENCLOSED LIFT STATIONS AND INSIDE CABLE-LIFT CABINS.
FAILURE TO COMPLY WITH THE SMOKING BAN IS PUNISHABLE BY A CLASS 4 FINE (\u20ac145), WHICH MAY INCREASE TO \u20ac375 IF THE FINE IS INCREASED FOR LATE PAYMENT AND TO \u20ac750 IN THE EVENT OF REPEAT OFFENCES.
FURTHERMORE, LITTERING, SUCH AS DISCARDING CIGARETTE BUTTS IN THE NATURAL ENVIRONMENT, CONSTITUTES A CLASS 3 OFFENCE PUNISHABLE BY A FINE OF \u20ac68, WHICH MAY INCREASE TO \u20ac450.
<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

14) DELIVERY<\/strong><\/h2>\n\t\t\t\t\t

UNLESS A PRIOR AGREEMENT HAS BEEN FORMALISED THROUGH A CONTRACT NEGOTIATED BY MANAGEMENT AND SIGNED BY BOTH PARTIES, ORDERED TICKETS AND PASSES SHALL BE HANDED TO CUSTOMERS IMMEDIATELY.

ANY DELIVERY DELAYS SHALL NOT ENTITLE THE PURCHASER TO CLAIM DAMAGES.

ALL ORDERS PLACED WITH THE OPERATOR ARE INTENDED FOR THE CUSTOMERS\u2019 PERSONAL USE. CUSTOMERS ARE PROHIBITED FROM RESELLING SUCH TICKETS OR PASSES, WHETHER IN WHOLE OR IN PART.
<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

15) PRICES<\/strong><\/h2>\n\t\t\t\t\t

PRICES ARE EXPRESSED IN EUROS.
THE PRICE STATED IN THE ORDER CONFIRMATION IS THE FINAL PRICE, INCLUDING ALL TAXES AND VAT AT THE RATE IN FORCE IN FRANCE ON THE DATE THE PASS IS SOLD.
THE PRICE MAY BE MODIFIED IN THE EVENT OF CHANGES TO APPLICABLE TAXES.
THIS PRICE INCLUDES THE COST OF THE PRODUCTS, HANDLING, PACKAGING AND STORAGE, TRANSPORT AND COMMISSIONING.
<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

16) PAYMENT<\/strong><\/h2>\n\t\t\t\t\t

THE PRICE INVOICED TO THE CUSTOMER IS THE PRICE STATED IN THE ORDER CONFIRMATION SENT BY THE OPERATOR.
UNLESS A PRIOR AGREEMENT HAS BEEN FORMALISED THROUGH A CONTRACT NEGOTIATED WITH MANAGEMENT AND SIGNED BY BOTH PARTIES, PRODUCTS MUST BE PAID FOR IN FULL ON THE DATE THE ORDER IS PLACED, IN CASH, BY CREDIT CARD (VISA\/MASTERCARD; AMERICAN EXPRESS IS NOT ACCEPTED), OR BY HOLIDAY VOUCHERS, AT THE OPERATOR\u2019S TICKET OFFICES ONLY.
<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

17) INSURANCE<\/strong><\/h2>\n\t\t\t\t\t

FOR 1-DAY AND MULTI-DAY PASSES, CUSTOMERS MAY OPTIONALLY PURCHASE DAILY INSURANCE COVER UNDER \u201c E-GLOO PROTECT \u201d, SUBJECT TO THE TERMS AND CONDITIONS OF \u201c E-GLOO PROTECT \u201d, AVAILABLE VIA THE FOLLOWING LINK: WWW.E-GLOO.EU.
PURCHASES MUST BE MADE AT THE OPERATOR\u2019S TICKET OFFICES.
<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

18) COMPLIANCE WITH SAFETY RULES<\/strong><\/h2>\n\t\t\t\t\t

USERS OF THE SKI AREA AND\/OR EXCURSION SITE MUST COMPLY WITH THE SAFETY RULES GOVERNING TRANSPORT BY CABLE LIFTS, IN PARTICULAR THE POLICE REGULATIONS DISPLAYED AT THE DEPARTURE POINTS OF THE CABLE LIFTS, ANY ACCOMPANYING PICTOGRAMS, AND ALL INSTRUCTIONS ISSUED BY THE OPERATOR\u2019S STAFF. FAILURE TO COMPLY MAY RESULT IN PENALTIES.

ON SKI RUNS, USERS OF THE SKI AREA MUST COMPLY WITH THE MUNICIPAL ORDER GOVERNING SKI-RUN SAFETY. THEY ARE ALSO ADVISED TO FOLLOW THE TEN RULES OF CONDUCT FOR SKI-RUN USERS PUBLISHED BY THE INTERNATIONAL SKI AND SNOWBOARD FEDERATION (FIS).

OFF-PISTE SKIING IS UNDERTAKEN AT THE USER\u2019S OWN RISK.
<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

19) INTELLECTUAL PROPERTY<\/strong><\/h2>\n\t\t\t\t\t

THE TRADEMARKS, DESIGNS AND GRAPHICS APPEARING ON PASSES, POSTERS OR PRICE LISTS ARE REGISTERED, AND THEIR REPRODUCTION IS STRICTLY PROHIBITED.
<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

20) PRE-CONTRACTUAL INFORMATION \u2013 CUSTOMER ACCEPTANCE<\/strong><\/h2>\n\t\t\t\t\t

THE CUSTOMER ACKNOWLEDGES THAT, BEFORE ENTERING INTO THE CONTRACT, THEY WERE PROVIDED, IN A CLEAR AND UNDERSTANDABLE MANNER, WITH THESE GTCSU AND ALL INFORMATION AND DETAILS REFERRED TO IN ARTICLE L111-1 OF THE FRENCH CONSUMER CODE.
IN PARTICULAR, THE CUSTOMER WAIVES THE RIGHT TO RELY ON ANY CONTRADICTORY DOCUMENT, WHICH SHALL NOT BE ENFORCEABLE AGAINST THE OPERATOR.
<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

21) CO\u2082 INFORMATION RELATING TO TRANSPORT SERVICES<\/strong><\/h2>\n\t\t\t\t\t

IN ACCORDANCE WITH ARTICLE L1431-3 OF THE FRENCH TRANSPORT CODE, THE OPERATOR HEREBY PROVIDES THE FOLLOWING CO\u2082 EMISSIONS INFORMATION RELATING TO TRANSPORT SERVICES BY CABLE LIFTS:
THE CO\u2082 EMISSIONS ASSOCIATED WITH TRANSPORT UNDER A 1-DAY PASS AMOUNT TO 140 G, EQUIVALENT TO A 1.3 KM JOURNEY BY CAR.
THE CO\u2082 EMISSIONS ASSOCIATED WITH TRANSPORT UNDER A PEDESTRIAN PASS AMOUNT TO 112 G, EQUIVALENT TO A 1 KM JOURNEY BY CAR.
FOR AN AVERAGE VEHICLE, CO\u2082 EMISSIONS AMOUNT TO 110 G\/KM.
<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

22) PERSONAL DATA PROTECTION<\/strong><\/h2>\n\t\t\t\t\t

AS PART OF ITS ANTI-FRAUD MEASURES, THE OPERATOR REQUIRES A PHOTOGRAPH FOR WINTER PASSES VALID FOR 2 TO 6 CONSECUTIVE DAYS. THE PHOTOGRAPH MUST BE TAKEN AT THE OPERATOR\u2019S TICKET OFFICE.

THE CUSTOMER ACKNOWLEDGES AND AGREES THAT DATA RELATING TO THEIR MOVEMENTS ON SKI RUNS MAY ALSO BE COLLECTED FOR THE PURPOSES OF MANAGING ACCESS TO CABLE LIFTS, CHECKING TICKETS AND PASSES AND, WHERE NECESSARY, SEARCHING FOR MISSING PERSONS. THE DATA COLLECTED MAY BE USED FOR STATISTICAL PURPOSES AFTER BEING ANONYMISED.

THE SOCI\u00c9T\u00c9 D\u2019EXPLOITATION TOURISTIQUE DE LA VORMAINE COMPLIES WITH THE OBLIGATIONS ARISING FROM REGULATION (EU) 2016\/679 ON THE PROTECTION OF PERSONAL DATA (GDPR), AS WELL AS FRENCH LAW NO. 78-17 OF 6 JANUARY 1978, AS AMENDED BY LAW NO. 2018-493 OF 20 JUNE 2018, RELATING TO THE PROTECTION OF PERSONAL DATA : DPO@COMPAGNIEDUMONTBLANC.FR.
THE COMPANY ENSURES THAT APPROPRIATE TECHNICAL AND ORGANISATIONAL MEASURES ARE IMPLEMENTED TO PROTECT PERSONAL DATA.

THE SOCI\u00c9T\u00c9 D\u2019EXPLOITATION TOURISTIQUE DE LA VORMAINE, THROUGH THE COMPAGNIE DU MONT-BLANC GROUP, OF WHICH IT IS A SUBSIDIARY, HAS APPOINTED A DATA PROTECTION OFFICER (DPO) REGISTERED WITH THE FRENCH DATA PROTECTION AUTHORITY (COMMISSION NATIONALE DE L\u2019INFORMATIQUE ET DES LIBERT\u00c9S \u2013 CNIL) AND TAKES ALL REASONABLE STEPS TO ENSURE THAT PERSONAL DATA PROCESSING COMPLIES WITH APPLICABLE REQUIREMENTS AND THAT THE RIGHTS OF DATA SUBJECTS ARE RESPECTED.
IN ACCORDANCE WITH THE APPLICABLE DATA PROTECTION AND PRIVACY LEGISLATION, YOU HAVE THE FOLLOWING RIGHTS IN RELATION TO YOUR PERSONAL DATA: THE RIGHT OF ACCESS, THE RIGHT TO RECTIFICATION, THE RIGHT TO ERASURE (RIGHT TO BE FORGOTTEN), THE RIGHT TO OBJECT, THE RIGHT TO RESTRICT PROCESSING AND THE RIGHT TO DATA PORTABILITY.
YOU MAY ALSO ESTABLISH INSTRUCTIONS REGARDING THE RETENTION, ERASURE AND DISCLOSURE OF YOUR PERSONAL DATA AFTER YOUR DEATH.
YOU MAY OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.
TO EXERCISE YOUR RIGHTS, PLEASE SEND YOUR REQUEST BY POST TO:
GROUPE COMPAGNIE DU MONT-BLANC
FOR THE ATTENTION OF THE DATA PROTECTION OFFICER
35 PLACE DE LA MER DE GLACE
74400 CHAMONIX-MONT-BLANC, FRANCE
OR BY EMAIL TO DPO@COMPAGNIEDUMONTBLANC.FR.
PLEASE ENCLOSE PROOF OF IDENTITY.
SUBJECT TO ANY FAILURE TO COMPLY WITH THE ABOVE PROVISIONS, IF, AFTER CONTACTING US, YOU BELIEVE THAT YOUR DATA PROTECTION RIGHTS HAVE NOT BEEN RESPECTED, YOU MAY LODGE A COMPLAINT WITH THE CNIL ONLINE OR BY POST.
<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

23) TRANSLATION OF THE CONTRACT AND DISPUTE RESOLUTION<\/strong><\/h2>\n\t\t\t\t\t

THE GTCSU ARE DRAWN UP IN FRENCH. IF THEY ARE TRANSLATED INTO ONE OR MORE OTHER LANGUAGES, ONLY THE FRENCH VERSION SHALL BE AUTHORITATIVE IN THE EVENT OF A DISPUTE.
THESE GTCSU SHALL BE GOVERNED BY FRENCH LAW, BOTH AS REGARDS THEIR INTERPRETATION AND THEIR IMPLEMENTATION.
ALL COMPLAINTS OR DISPUTES WILL BE RECEIVED WITH CAREFUL AND CONSIDERATE ATTENTION, GOOD FAITH ALWAYS BEING PRESUMED ON THE PART OF ANY PERSON WHO TAKES THE TIME TO EXPLAIN THEIR CIRCUMSTANCES.
COMPLAINT FORMS, AVAILABLE AT ALL SALES OUTLETS, INVITE CUSTOMERS TO SUBMIT THEIR COMPLAINTS. PLEASE SEND THEM TO:
SOCI\u00c9T\u00c9 D\u2019EXPLOITATION TOURISTIQUE DE LA VORMAINE
35 PLACE DE LA MER DE GLACE
74400 CHAMONIX, FRANCE
CUSTOMERS MAY ALSO SUBMIT A COMPLAINT ONLINE VIA THE OPERATOR\u2019S WEBSITE, UNDER THE \u201cCONTACT\u201d SECTION: WWW.LAVORMAINE.COM, OR BY EMAIL TO LAVORMAINE@ORANGE.FR.
IN ACCORDANCE WITH ARTICLE L. 211-3 OF THE FRENCH CONSUMER CODE, IN THE EVENT OF A DISPUTE RELATING TO THE VALIDITY, INTERPRETATION OR PERFORMANCE OF THESE SPECIFIC TERMS AND CONDITIONS, THE CUSTOMER MAY REFER THE MATTER FREE OF CHARGE TO A CONVENTIONAL MEDIATION PROCEDURE OR ANY OTHER ALTERNATIVE DISPUTE RESOLUTION MECHANISM.
THE CUSTOMER IS INFORMED OF THE POSSIBILITY OF REFERRING THE MATTER TO THE TOURISM AND TRAVEL MEDIATOR (MTV M\u00c9DIATION TOURISME VOYAGE, BP 80 303, 75823 PARIS CEDEX 17, FRANCE), IN ACCORDANCE WITH THE PROCEDURES SET OUT ON WWW.MTV.TRAVEL, WITHIN A MAXIMUM PERIOD OF ONE (1) YEAR FROM THE DATE OF SUBMITTING A WRITTEN COMPLAINT TO THE OPERATOR.
THE CUSTOMER MAY ALSO USE THE EUROPEAN ONLINE DISPUTE RESOLUTION PLATFORM, ACCESSIBLE VIA THE FOLLOWING WEBSITE:  :
HTTPS:\/\/WEBGATE.EC.EUROPA.EU\/ODR\/MAIN\/?EVENT =MAIN.HOME&ING=FR
REFERRING A MATTER TO THE TOURISM AND TRAVEL MEDIATOR AND THE MEDIATOR\u2019S SERVICES ARE FREE OF CHARGE.
TO ENABLE THE MEDIATOR TO INTERVENE, ANY COMPLAINT MUST FIRST BE PRECEDED BY STEPS TAKEN WITH THE CUSTOMER SERVICE DEPARTMENT OF THE PROFESSIONAL CONCERNED.
EITHER PARTY MAY ALSO REQUEST AN EXPERT OPINION, WITH THE COSTS BORNE BY THE PARTY MAKING THE REQUEST. IF BOTH PARTIES JOINTLY REQUEST AN EXPERT ASSESSMENT, THE COSTS SHALL BE SHARED BETWEEN THEM.
MEDIATION IS FREE OF CHARGE FOR THE CONSUMER.
THE OPINION ISSUED BY THE MEDIATOR IS NOT BINDING ON THE PARTIES TO THE CONTRACT.

IN THE ABSENCE OF AN AGREEMENT, THE CONSUMER MAY BRING THE MATTER BEFORE EITHER THE COURT WITH TERRITORIAL JURISDICTION UNDER THE FRENCH CODE OF CIVIL PROCEDURE OR THE COURT OF THE PLACE WHERE THEY RESIDED AT THE TIME THE CONTRACT WAS CONCLUDED OR THE HARMFUL EVENT OCCURRED (ARTICLE R. 631-3 OF THE FRENCH CONSUMER CODE).

IN THE EVENT OF A DISPUTE, CUSTOMERS MAY CONTACT THE OPERATOR BY EMAIL AT LAVORMAINE@ORANGE.FR OR VIA THE \u201cCONTACT\u201d SECTION OF THE OPERATOR\u2019S WEBSITE: WWW.LAV0RMAINE.COM.
<\/p>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

LAST UPDATED: 07\/10\/2026EFFECTIVE AS OF 07\/10\/2026 GENERAL CONDITIONS OF SALE AND USE OF TICKETS ON MECHANICAL LIFTS THESE GENERAL TERMS AND CONDITIONS OF SALE AND USE OF TRANSPORT PASSES FOR SKI LIFTS, HEREINAFTER REFERRED TO AS THE \u201cGTCU\u201d, SHALL APPLY TO ALL TRANSPORT PASSES FOR SKI LIFTS GRANTING CUSTOMERS ACCESS TO THE SKI AREA AND […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1254","page","type-page","status-publish","hentry"],"yoast_head":"\nGENERAL TERMS AND CONDITIONS OF SALE AND USE - La Vormaine<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lavormaine.com\/en\/general-terms-and-conditions-of-sale-and-use\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GENERAL TERMS AND CONDITIONS OF SALE AND USE - 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